SHIPPING & RETURNS

Shipping Policy

1. Shipping Methods

We offer the following shipping methods for your convenience:

International Shipping: 40$ (EMS International delivery) which is traceable and arrives within 7~10 days. Currently we are only supplying to the following regions: US/Canada, Asia, EU, Oceania.
Please note that shipping times are approximate and may vary depending on factors beyond our control.

2. Shipping Costs

Shipping costs are calculated based on your selected shipping method, the destination, and the weight and dimensions of the items in your order. Because this is yet at market testing phase, unfortunately we don't have a corporate EMS fare for international delivery yet. Kindly understand that we have set a fixed delivery cost for everyone's convenience. We will be happy to embrace any exceeding delivery cost.

We may offer free shipping promotions for orders that meet specified criteria. These promotions will be clearly communicated on our website.

3. Order Processing Time

Because this is a Pre-Order where we wait until the accumulated orders reach the minimum order quantity(MoQ) for production, the processing time including the placing of actual order, manufacturing and delivery may take from few weeks to couple months. We are unable to predict the expected process time yet, but should you request for a refund before we reach the MoQ, contact us and let us know. We will proceed your refund promptly.
However, once we reach the MoQ, you will receive an email confirmation with the expected delivery time and the tracking information when your order has been shipped.

4. Tracking Information

For most orders, we provide tracking information. You can track your order's progress by visiting our website and entering your order number or by using the tracking link provided in your email confirmation.

5. Delivery Responsibility

Once your order has been shipped, responsibility for delivery rests with the chosen shipping carrier or courier. We work with EMS which is run by national post services to ensure the safe and timely delivery of your items.

6. Lost or Stolen Packages

In the event that your package is lost or stolen during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.

7. Customs and Duties (International Orders)

For international orders, please be aware that customs authorities in your country may impose customs duties, taxes, or other fees on your order. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.

8. Delivery Address

To ensure accurate and timely delivery, please provide a complete and accurate delivery address and recipient's contact information during checkout. If you need to update your shipping information after placing your order, please contact our customer support team as soon as possible.

IMPORTANT NOTICE

Wood knots, small cracks and patterns are the natural & unique character of the wood material. Such natural pattern, shape, color and surface characteristics WILL NOT be subject to 'defects' or 'return/refund reason'.

Return & Exchange Policy

1. Returns

We want you to be completely satisfied with your purchase. If there are any defects and/or damages with the product, you may return the item(s) within 5 calendar days from the delivery arrival date for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. In case of returns due to personal change of mind, the round-trip delivery cost will be born by the purchaser.

2. Refunds

Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. In case of product defect, you will have the option to select for either a full refund or an replace(resend) with a new product. Should the refund request be for simple personal change of mind, the round-trip delivery cost(40$ x 2 = 80$) will be deducted from the paid amount before refunding.
Please note that it may take up to 30 days for the refund to be processed and for the funds to appear in your account, depending on your payment method and financial institution.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, we may offer free shipping promotions for orders that meet specified criteria. These promotions will be clearly communicated on our website.

----------- Contact Us -----------

If you have any questions about our shipping and/or return and refund policy, please leave us a message via our website 'contact us' form.

Privacy

Privacy Policy

This Privacy Policy describes how Hrüm by Officiser ("we", "us", or "our") collects, uses, and protects your personal information when you use this website (the "Website").

Information We Collect

Personal Information: When you visit the Website or make a purchase, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
Usage Information: We may also collect non-personal information about your use of the Website, such as your IP address, browser type, device information, and cookies.

How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill orders for products purchased on the Website.
To communicate with you about your orders, account, or inquiries.
To provide customer support and respond to your requests.
To send promotional emails or newsletters about our products and services, if you have opted in to receive them.
To improve and optimize the Website and our products and services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in the emails or contacting us directly.

Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website.